Terms and Conditions daga8 —
Guide Platform Users Malaysia

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the daga8 platform, accessible via the daga8.wine website and the official daga8 mobile app. These Terms constitute a legally binding agreement between you ("User" or "Member") and the operating company of daga8 ("Company", "we").

By accessing or using any part of the daga8 platform — including registering an account, making a deposit, or using any game or service — you confirm that you have read, understood, and agreed to be fully bound by these Terms.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy daga8, all of which together form the entire agreement between you and the Company.

2 Member Eligibility

To register and use the daga8 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above upon registration and when using the platform.
• Not residing in any jurisdiction where the use of online gaming platforms is prohibited by local law.
• Possess full legal capacity to enter into a binding agreement.
• Not currently under a self-exclusion status or ban from any gaming platform.
• Register under your own name and not on behalf of any third party.

Daga8 reserves the right to request age and identity verification from any user at any time. A strict KYC (Know Your Customer) process is in place to ensure all eligibility requirements are met. Accounts found to be non-compliant will be suspended or terminated immediately.

3 Account Registration

Each user is only permitted to own one (1) active account on the daga8 platform. Holding multiple accounts is strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all funds therein.

During the registration process, you are required to provide information that is truthful, accurate, current, and complete. Information required during registration includes:

• Full name as shown on your identity card or passport.
• Malaysian identity card number (MyKad) or a valid passport number.
• An active and reachable email address.
• A Malaysian mobile phone number registered under your own name.
• Bank account or e-wallet details for deposit and withdrawal purposes.

Daga8 reserves the right to request additional supporting documents at any time for identity verification purposes, including copies of identification cards, bank statements, or proof of address. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete.

You are fully responsible for ensuring that the information in your account remains current and accurate. Any changes to your personal details must be reported to the daga8 support team promptly.

4 Deposit & Withdrawal

Daga8 supports a variety of secure and convenient payment methods for members in Malaysia, including DuitNow, FPX (Online Banking), Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly upon payment confirmation.

Deposit terms to be observed:

• The bank account or e-wallet used for deposits must be registered under the same member's name.
• Daga8 does not accept third-party deposits in any form.
• The minimum deposit is as stated on the platform and is subject to change from time to time.
• All deposit transactions are final and cannot be reversed once processed.

Withdrawal terms to be observed:

• Withdrawals may only be made to a bank account or e-wallet that has been verified under the same member's name.
• Members are required to fulfill the applicable wagering requirement before any bonus or bonus-related winnings can be withdrawn.
• Daga8 reserves the right to request additional identity verification before processing any withdrawal.
• Withdrawal processing times range from a few minutes to 24 hours, depending on the chosen payment method.
• Daga8 reserves the right to withhold any withdrawal suspected of involving fraudulent activity, money laundering, or a breach of these Terms until the investigation is complete.

5 Bonus & Promotions

Daga8 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses and promotions are subject to their respective specific terms and conditions as stated on the Promotions us.

General terms applicable to all daga8 bonuses and promotions:

• Each member is entitled to each type of bonus once only, unless otherwise stated.
• Bonuses cannot be directly converted to cash without first fulfilling the stipulated wagering requirement.
• Wagering requirements (e.g. 10x, 15x, or 20x) mean the bonus amount must be wagered that many times over before a withdrawal is permitted.
• Daga8 reserves the right to void any bonus if it is found that a member has abused the promotional system or violated the relevant terms.
• Using multiple accounts to claim bonuses is strictly prohibited and will result in the termination of all associated accounts.
• Daga8 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

In the event of any discrepancy between translations of promotional terms in different languages, the Malay version shall be final and prevail.

6 Game Rules

All games available on the daga8 platform — including live casino, sports betting, video slots, and fish shooting games — are operated in accordance with their respective game rules as stated on the platform. Members are responsible for understanding the rules of each game before participating.

• The outcome of all games is determined by a Random Number Generator (RNG) that has been audited and certified by a qualified independent body to ensure full fairness.
• Any technical interruptions during gameplay will be handled in accordance with the disruption policy set by the respective game provider.
• Confirmed wagers cannot be cancelled or modified.
• Daga8 reserves the right to void any bet or game if a proven technical error is found to have affected the outcome.
• For live casino games, the dealer's decision is final and binding. Any dispute must be raised within 24 hours of the game concluding.
• The use of automation software, bots, or any unauthorised assistive tools during gameplay is strictly prohibited.

7 User Responsibilities

As a daga8 member, you agree to use this platform responsibly and to comply with all applicable laws and regulations. Your primary responsibilities as a daga8 platform user are as follows:

• Use the daga8 platform for personal entertainment purposes only, and not for any commercial or unlawful purpose.
• Not using the platform for any form of money laundering or financing of illegal activities.
• Not sharing your account with any other party or allowing others to use your account.
• Fully responsible for all activities that occur within your account.
• Notify the daga8 support team immediately if you suspect any unauthorized access to your account.
• Not posting, sending, or distributing any unlawful, threatening, harassing, or defamatory content through the daga8 platform.
• Use the responsible gaming tools provided by daga8 if you feel your gaming habits are beginning to negatively affect your life.

Daga8 encourages all members to set deposit limits, loss limits, and session time limits through the account settings section. This is a proactive measure to ensure your gaming experience remains a healthy and enjoyable form of entertainment.

8 Account Security

You are fully responsible for maintaining the confidentiality of your daga8 account login credentials, including your username and password. daga8 will not be liable for any losses arising from your failure to protect your account login information.

• Use a strong and unique password that is not shared with any other account.
• Enable two-factor authentication (2FA) for an added layer of security — daga8 strongly recommends this step.
• Do not log in to your daga8 account over an unsecured public Wi-Fi network.
• Always log out of your account after using the platform, especially on shared devices.
• Report immediately to the daga8 support team if you suspect your account has been accessed by an unauthorized party.

9 Account Termination

Daga8 reserves the right to suspend, restrict, or terminate any member's account at any time, with or without prior notice, for the following reasons:

• Violation of any term in this Terms and Conditions document.
• Fraud, attempted fraud, or activities suspected of involving money laundering.
• Multiple account ownership.
• Use of false or inaccurate personal information during registration.
• Failure to meet the member eligibility requirements stated in Section 2.
• Threatening, harassing, or defamatory conduct directed at staff or other members.
• Account closure requested by the member themselves.

If your account is terminated due to a breach of these Terms, daga8 reserves the right to forfeit all funds remaining in that account. Conversely, if you choose to close your account voluntarily without any breach, your valid account balance will be returned upon completion of investigation and verification, subject to the fulfillment of any outstanding wagering requirements.

10 Liability Limit

The daga8 platform is provided "as is" and daga8 makes no warranties, whether express or implied, regarding the continuity, accuracy, or suitability of the platform for any particular purpose.

• Daga8 is not responsible for any financial losses incurred by members as a result of their gaming activity on the platform.
• Daga8 is not liable for service disruptions caused by factors beyond our control, including internet outages, hardware failures, or force majeure events.
• Daga8's maximum liability to any member under any circumstance shall not exceed the total deposits made by that member in the 30 days prior to the relevant claim.
• Daga8 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.

Members experiencing issues with their gaming habits are encouraged to contact the daga8 support team or visit the Responsible Gaming to get the help and resources you need.

11 Terms Amendment

Daga8 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any amendments will take effect immediately upon being published on the daga8 platform.

We will endeavor to notify members of significant amendments via in-platform notifications or registered email. However, it remains your responsibility as a member to review these Terms periodically to stay informed of the latest applicable terms.

Continued use of the daga8 platform after any amendments to the Terms are published will be considered as your acceptance of those amendments. If you do not agree with the changes made, you must stop using the platform and contact our support team to close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the daga8 platform, our customer support team is available to assist you 24 hours a day, 7 days a week.

• Support Email: [email protected]
• Live Chat: Available on the daga8 platform (website & mobile app)
• Support Languages: Malay, Mandarin, English
• Operating Hours: 24/7 including public holidays

For complaints related to games or financial transactions, please provide the following information when contacting us: your account number, the date and time of the incident, and full details of your complaint. This will help expedite the investigation and resolution process.

Daga8 is committed to resolving every valid complaint within a reasonable timeframe. We value your feedback as it helps us continuously improve our platform and services for the satisfaction of all members.